How to Fix Error 1014 CNAME Cross-User Banned? (3 Solutions)

Today we aim to guide the readers about another frequently occurring issue, Error 1014 CNAME Cross-User Banned. It indicates problems with the CNAME records associated with a specific Cloudflare account.

But the good news is that this error is easy to fix if you are ready to dig into the Cloudflare domain settings of your particular budget. Once the issue is resolved, users can again access the site as usual.

Cloudflare is a free CDN-type product that guards against illegal activities such as identity theft and SQL injection.  This error is triggered when CNAME is shifted from one domain to another, with the presence of two different Cloudflare accounts. as the security policy of Cloudflare does not allow this overlapping, an error is triggered.

Let’s dive deeper to understand this error so that fixing it is much easier.

What IS Error 1014 CName Cross-User Banned?

A Canonical Name or CNAME record is known to be a substitute for an A record. As Cname records are permitted within a domain thus, Users can utilize CNAME records for subdomains or pseudonyms of some other profession.

For instance, if the user owns a website at, it can carry a CNAME record that directs towards

When a visitor tries to access a domain with a particular CNAME record, the DNS Server Not Responding lookup will direct the user toward the records of the “parent” or original part. In the mentioned example, the DNS lookup will give the IP address for through its A record.

CNAME Cross-User Banned is a Cloudflare-specific issue that originates when there exists a misconfiguration in CNAME records in between the domains stretched across different Cloudflare accounts.

When the user encounters the 1014 error, it is because the domain for which the user is requesting is set up with DNS records directed to the Accelerated Domains endpoints. Still, the hostname or field is not adjusted in Accelerated Domains.

Main Causes Leading to Error 1014 CName Cross-User Banned

Cloudflare entails the user to set up its CDN on multiple domains, as many as the user needs and plans.  To enable this, the user will need to update the domain’s nameservers to direct toward Cloudflare so that the CDN can manage the visits to the user’s specific website.

CNAME Cross-User Banned error occurs when the user has two variable domains using Cloudflare, and one possesses a CNAME record directing toward the other. When the domains are in varying Cloudflare accounts, CNAME Cross-User Banned error will appear.

This error usually occurs when a conflict arises with CNAME records across the specific. Cloudflare domains

How to Fix Error 1014 CName Cross-User Banned? (3 Solutions)

There are several ways to fix Error 1014 CName cross-user banned error. Some of them are given below.

1. Disabling the Cloudflare 

This resolving technique can work if the user does not own the account with the target domain for which the CNAME is doing record pointing. 

One way is to disable Cloudflare for that specific domain that is creating the issue. But by removing Cloudflare, one will lose all the privileges of a CDN user. However, you can use this fix till you reach some other fix.

However, removing the domain from Cloudflare will demand logging in to the dashboard and going to the Websites tab. Once landed on the page, you will find a list of domains linked to Cloudflare.

How to Fix Error 1014 CName Cross User Banned step 1

2. Using an A Record in Place of a CNAME Entry

There are various domain registrars for which the user can easily update the domain’s DNS settings. Here, the user can update, edit or even remove CNAME records. 

With the CNAME error, the record of the CNAME is the root cause. Hence, replacing the CNAME record with an A record is the easiest.

In this case, the user will create an A record that will direct toward the DNS_PROBE_FINISHED_BAD_CONFIG Error as the CNAME entry. 

The majority of the registrars offer this process as a simple one, like entering the IP address (for the Cname target server and then choosing the host the user wants to point to it

$ dig CNAME

; <<>> DiG 9.10.6 <<>> CNAME

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 5274

;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1


; EDNS: version: 0, flags:; udp: 512


;                    IN           CNAME

;; ANSWER SECTION:      3599       IN           CNAME      

;; Query time: 52 msec


;; WHEN: Fri Nov 02 20:33:09 CET 2018

;; MSG SIZE  rcvd: 59

3. Connect to Cloudflare Support

Cloudflare prohibits a DNS Cname record between domains in different Cloudflare accounts. If one wants Cloudflare to let the user set up a CNAME resolution to a domain in a different account, try contacting Cloudflare support. This can help the owner of that account in lifting the restriction. 

How to Fix Error 1014 CName Cross User Banned step 3

Cloudflare allows Business, Pro, and Enterprise plan account holders to ask for this favor.

Frequently Asked Questions (FAQs)

What is Cname in Cloudflare?

Cname, also known as Canonical Name Records, is a type of DNS record used to provide an alias for a domain name. In Cloudflare, Cname records can redirect visitors from one URL to another or point your website’s subdomains back to the root domain. Cname records are often combined with other DNS records, such as A and AAAA.

When setting up Cname records in Cloudflare, it’s essential to ensure that the source address and destination address are correctly specified, so traffic is directed appropriately.

By entering the source and destination address into Cloudflare’s control panel, you can create an alias for each hostname and assign different resources within your system accordingly. This allows you to manage multiple domains while keeping everything organized easily.

How to use CNAME in Cloudflare?

Cloudflare is a popular web-based platform millions of people use to securely manage and optimize their websites. One of its most valuable features is the ability to use CNAME in Cloudflare, a Domain Name System (DNS) that helps you easily direct visitors to your site.

Using CNAME in Cloudflare is simple. All you need to do is log into your Cloudflare account, navigate to the DNS settings page and add a new record with the type “CNAME” along with the destination domain name. Once added, visitors will be directed to your website using the CNAME record instead of an IP address.

What is an origin DNS error?

An origin DNS error occurs when a Domain Name Server (DNS) cannot resolve an external domain name. It often happens when a CNAME record in the Cloudflare DNS points to an unresolvable domain.

The CNAME record acts as an alias for another domain, so if the other part isn’t resolvable, then the origin DNS will not be able to reach it. This can cause problems, such as incorrect page loading or poor performance of web pages and services related to that particular domain.

To avoid these errors, users should ensure that all domains referenced in their CNAME records are correctly configured and resolvable by a valid DNS server.

Additionally, users should check for any potential issues with their local networks or ISPs, which could affect their ability to access external domains correctly.


Once you encounter this error, it is always advisable to learn about its basics to make solving the issue more accessible and prompt. 

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